Resume

Work
Experience

2021 - 2023

Customer Service Expert

Counseled clients to resolve their points of pain and challenges of the users. As well as provide them suggestions them improve their digital entrepreneurship and sales.

2018 - 2020

Marketing Coordinator

Planned and carried out successful marketing events, virtual trades, and trade show appearances as head of the destination of the events industry.

Developed B2B opportunities for tourism and hotel leaders in Guatemala

2017 - 2018

Business Counselor Advisor

Leveraged confidential one on one counseling and coaching to business owners to more than

48 MSMEs from different industries.

2016- 2017

Resident Manager

In charge of the operations, maintenance, sales, marketing and promotion of the the hotel.

2013 - 2015

International trade Chief

Planned and carried out representation of the private tourism sector of Guatemala at international trades around the world, B2B and B2C operations

2012-2013

Account Manager

Oversaw new business development and customer service, including cold calling, networking, marketing, lead generation, and account needed.

2010 - 2011

Event Coordinator

·Maintained client retention by accurately organizing and executing corporate trade shows and social events.

2006 - 2010

Customer Service agent

·Enhanced client satisfaction by resolving problems or any other service requests from guests by Marriot's outstanding standards.

Volunteering

2017 - Present

Romp

Gather information on the social and economic background of patients and assist as a translator between patients and doctors.

2009-2012

Fabrica de Sonrisas

Provided laughter therapy to transform patients’ emotional state and relieve their pain by increasing their endorphin

Skills
& Expertise

Creative and design thinking
Strong interpersonal Skills
Tourism & Hospitality
Events ( physical & virtual)
Project Management
Marketing and promotion
Customer engagement
Sales
Web Development
Volunteering
E-commerce